Last updated: July 2026
Returns
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us before returning the item.
Eligibility for Returns
To be eligible for a return, the product must:
- be unused;
- be in its original condition;
- be returned with all original packaging where applicable.
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To request a return:
- Contact us through our Contact page.
- Include your order number and reason for the return.
- Wait for return instructions before sending the item.
Return Shipping Costs
Unless the product is faulty, damaged or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service.
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method.
Refunds are typically completed within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.
Please include photographs showing the issue.
Where appropriate, we will offer:
- a replacement;
- a full refund; or
- another suitable solution.
Non-Returnable Items
For hygiene reasons, products that have been used after delivery cannot be returned unless they are faulty.
Contact
If you have any questions regarding returns or refunds, please contact us through our Contact page.