Last updated: July 2026

1. Introduction

At Sortoria, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what information we collect, how we use it and what rights you have under the General Data Protection Regulation (GDPR).

By using this website, you agree to the practices described in this policy.

2. Data Controller

Sortoria is operated by a business registered in Latvia.

For any questions regarding this Privacy Policy, please contact us through the Contact page.

3. Information We Collect

When you place an order or interact with our website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Order history
  • Payment information (processed securely by payment providers)
  • IP address
  • Browser information
  • Cookies and website usage data

We do not store your payment card details.

4. How We Use Your Data

We use your personal information to:

  • process orders;
  • deliver purchased products;
  • provide customer support;
  • send order confirmations and shipping updates;
  • prevent fraud;
  • improve our website and services;
  • comply with legal obligations.

5. Payment Processing

Payments are processed by trusted third-party payment providers.

Payment providers may collect information necessary to complete transactions in accordance with their own privacy policies.

Sortoria does not have access to your full payment card details.

6. Shipping Providers

To deliver your order, we may share necessary information with shipping providers, including:

  • name;
  • delivery address;
  • phone number (where required);
  • email address (where required).

Only information necessary for delivery is shared.

7. Cookies

Our website uses cookies to:

  • keep products in your shopping cart;
  • remember user preferences;
  • improve website performance;
  • analyse website traffic;
  • support marketing activities where applicable.

You can manage cookies through your browser settings.

8. Analytics

We may use services such as:

  • Google Analytics
  • Google Tag Manager
  • Meta Pixel

These services help us understand how visitors use our website.

They may collect anonymous usage information.

9. Marketing

We do not send marketing emails unless you have explicitly agreed to receive them.

You may unsubscribe at any time.

10. Data Retention

We retain personal information only as long as necessary:

  • to fulfil orders;
  • comply with tax and accounting requirements;
  • resolve disputes;
  • meet legal obligations.

11. Your Rights

Under GDPR, you have the right to:

  • access your personal data;
  • correct inaccurate information;
  • request deletion of your data;
  • restrict processing;
  • object to processing;
  • receive a copy of your personal data;
  • lodge a complaint with your local data protection authority.

12. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure or misuse.

13. Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping providers and analytics services.

These providers process personal data in accordance with their own privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

15. Contact

If you have questions regarding this Privacy Policy or wish to exercise your GDPR rights, please contact us through our Contact page.