Last updated: July 2026
1. General Information
This website is operated by Sortoria.
At the initial stage of operation, the store is operated by a self-employed individual registered in Latvia (sole trader / registered economic activity).
Detailed business information, including contact details, will always be available on the Contact page.
By using this website and placing an order, you agree to these Terms & Conditions.
2. Products
We strive to ensure that all product descriptions, images and prices are accurate.
Due to differences in screen settings, slight variations in color may occur.
Product dimensions are approximate and may vary slightly.
3. Pricing
All prices displayed on this website are shown in EUR (€).
Prices may be changed without prior notice.
The price displayed at checkout is the final purchase price before applicable shipping costs.
4. Orders
After placing an order, you will receive an order confirmation by email.
We reserve the right to cancel orders in the event of:
- pricing errors
- stock availability issues
- suspected fraud
- incorrect customer information
If payment has already been made, a full refund will be issued.
5. Payments
Payments are securely processed through trusted third-party payment providers.
Sortoria does not store credit card information.
6. Shipping
Orders are shipped from Latvia.
Delivery times depend on destination country and shipping provider.
Estimated delivery times are displayed during checkout.
7. Returns
Consumers located within the European Union have the right to withdraw from the purchase within 14 days after receiving the goods.
Returned products must:
- be unused
- be in original condition
- include original packaging where applicable
Refunds are processed after inspection of the returned goods.
8. Damaged Products
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include photographs showing the issue.
We will arrange a replacement or refund where appropriate.
9. Intellectual Property
All photographs, product descriptions, graphics and website content remain the intellectual property of Sortoria unless otherwise stated.
Copying or reproduction without written permission is prohibited.
10. Limitation of Liability
Sortoria shall not be liable for indirect or consequential damages arising from the use of this website or purchased products except where required by applicable law.
11. Privacy
Personal information is processed in accordance with our Privacy Policy.
12. Governing Law
These Terms shall be governed by the laws of the Republic of Latvia.
For consumers residing in the European Union, mandatory consumer protection laws applicable in their country of residence remain unaffected.
13. Contact
If you have any questions regarding these Terms, please contact us through the Contact page.